Class Counts

Class counts is the newest feature for the F45 Training app, designed to show you how many classes you’ve attended at your current studio.

You can find this in the TRACK > Attendance section of the F45 Training app. 

By attending classes at your studio, you’ll earn new attendance badges with new goals to reach, whether it’s your 1st Workout badge or your Club 1000 badge. 

We’ve worked hard to deliver functionality that not only provides you with clear insight into your visits but is more accurate than any other app that has displayed this information.

You can click the ‘detailed breakdown’ button on the class count page to see your total bookings and the values deducted to reach the true class count. 

Note: Class counts are currently only supported for Mindbody studios. We are actively exploring GloFox support.

The class count includes only classes that you have been checked in for. If your studio did not check you in for a class, it will not reflect in the class count section of the app. 

We also only support Mindbody studios and classes at this time, but we are in active development to support Glofox in the near future.

The class count EXCLUDES:

• Booked classes you have not yet attended

• Classes you have attended but were not checked in for

• No-Shows

• Cancellations

• Scans

• Classes done at a studio that uses Glofox

• Classes done at studios that were closed before October 2023

As an example:

Member Bruno has:

5 classes booked in for next week

45 classes he was checked in for at a Mindbody Studio

10 classes he wasn’t checked in for

10 classes that he didn’t attend

10 classes he canceled

10 scans

10 classes at a Glofox studio

The raw total is 100 classes

The true class count of eligible classes is 45 - this is what he will see in the F45 Training app

You may notice a difference in class counts when you compare the F45 Training app to the Mindbody apps (Mindbody x F45 App and Mindbody: Fitness, Salon & Spa). 

These Mindbody apps added counts for cases that we don’t consider a legitimate class. We want to ensure the Class count metric accurately represents actual classes our members have attended. 

Below is a list of cases that are included in Mindbody-developed apps. Click here to view the list of what our F45 Training app considers a class.

The Mindbody x F45 Training app INCLUDES:

• Classes you have been checked-in for

• No shows

• Scans

• Only Mindbody classes

The Mindbody: Fitness, Salon & Spa app INCLUDES:

• Classes you have been checked-in for

• No shows

• Scans

• Attendance using the same login details at studios/services that are not F45 but use Mindbody as their billing system

As an example:

Member Bruno has:

5 classes booked in for next week

45 classes he was checked in for at a Mindbody Studio

10 classes he wasn’t checked in for

10 classes that he didn’t attend

10 classes he canceled

10 scans

10 classes at a Glofox studio

The above are the exact same raw numbers as given in the previous example here

The raw total is 100 classes 

The class count of eligible classes in the Mindbody x F45 app is 65 

We currently only support Mindbody attendance at this time and we are actively developing the support for Glofox. 

If you go to a Glofox studio, you will not see the Attendance tab in the Track section of the F45 Training app. 

If you go to a Mindbody studio that used to use Glofox, or you are a member who has done classes at both types of studios, you will see the Attendance tab, however none of the visits for Glofox studios will be counted. 

When we release support for Glofox the class counts will update to reflect the true total. 

Currently, we do not support manual adjustments of the class counts by studios

After you have checked in to your class, the latest class data will be updated and reflected in the Attendance tab within 24 hours.

During our initial early access testing period this was shown to members at participating studios however we encountered certain use cases that made the count inaccurate for certain scenarios. 

We have a solution to this however while we work to deliver an accurate and high-quality Lifetime total count we are switching off this functionality.